Privacy Policy

1. Introduction

GMBhelper.ai ("we," "our," or "us") operates the GMBhelper.ai platform, a software-as-a-service application that helps businesses manage their Google Business Profiles. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address (via Google OAuth)
• Google profile picture
• Account preferences and settings

Google Business Profile Data

When you connect your Google account for GBP management, we access:

• Business listing information (name, address, hours, categories)
• Customer reviews and your responses
• Business photos and media
• Google Business Profile posts and updates

Payment Information

Payment processing is handled entirely by Stripe. We do not store your credit card number or bank account details. We receive only a Stripe customer ID and subscription status from Stripe.

Usage Data

We automatically collect:

• Log data (IP address, browser type, pages visited)
• Feature usage and interaction data
• Error reports and performance metrics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Manage your Google Business Profile on your behalf
• Generate AI-powered review responses and business updates
• Process subscription payments through Stripe
• Send service-related notifications and updates
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues or abuse

4. Google API Services

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We only request the permissions necessary to provide our services and do not use Google user data for advertising purposes.

5. Data Sharing & Third Parties

We do not sell your personal information. We share data only with:

• Google — To access and manage your Business Profile via Google APIs
• Stripe — To process subscription payments securely
• OpenAI — To generate AI-powered review replies and content (no personally identifiable information is sent)
• Hosting providers — For infrastructure and data storage

We may also disclose information if required by law or to protect our rights and safety.

6. Cookies

We use essential cookies to maintain your login session and remember your preferences. We do not use advertising or tracking cookies. Our session cookie (lacic_session) is HTTP-only and secure, used solely for authentication.

7. Data Security

We implement industry-standard security measures to protect your data, including encrypted data transmission (TLS/SSL), encrypted storage for sensitive tokens, and secure server infrastructure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law. Google OAuth tokens are revoked upon account deletion or when you disconnect your Google account.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for data processing
• Export your data in a portable format
• Disconnect your Google account at any time via the Connections page

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at: support@gmbhelper.ai